Policies & Facts

Niki Lee Shipman Fine Art is committed to excellent customer service. All claims will be handled with the utmost care and attention to ensure you are 100% satisfied with your experience. This is our promise to you.

 

Contact Information

  • For all inquiries, please email info@nikileeshipman.com.
  • Hours of operation are Monday – Friday 9:00 a.m. – 5:00 p.m. EST.

 

Print Material Details

  • NLS products are printed in-house by Niki Lee Shipman, LLC and signed by Niki.
  • The prints are printed on premium acid-free cold-press bright white archival inkjet paper. It is 100% cotton rag material. (Feels similar to thick watercolor paper).
  • Ink is strictly authentic Canon brand. It is pigment-based ink featuring Canon’s Reactive Ink Technology, which is formulated to maximize ink adhesion to the media creating clear fine lines and details.
  • The prints are signed in pencil by the artist to prove authenticity in that pencil cannot be printed.

 

Print Sizes

Print Size 5” x 7”

  • Image size is 6” x 4”; Paper size is 5” x 7”

Print Size 16” x 12”

  • Image size is 15” x 11”; Paper size is 16” x 12”;

Print Size 24” x 18” 

  • Image size is 22.5” x 16.5”; Paper size 24” x 18”

 

Matted Prints

NLS prints may be ordered with a mat board. All matted prints come with a matching back board. The matboards are ordered from a trusted partner, who produce very high-quality products. The matboards are double matted, meaning two layers with a slight ¼” reveal, framing the picture (as seen in photos in product listings). Each layer is 4 Ply (1/16” thick) with a bevel cut. The surface, core and packing paper are buffered pH neutral.

 

Certificate of Authenticity

Each print 16” x 12” or larger is accompanied with a Certificate of Authenticity. Each certificate is dated, numbered and signed by Niki.

 

Gift Orders

Customers may choose to mark their order as a Gift Order which includes a custom card. The custom cards are handwritten and tucked into a branded mini envelope along with an NLS business card and framing coupon (as seen in photos in product listings).

 

Packaging Details

Artwork Only --

If the print is purchased by itself (without a mat), it will ship in a tube. The artwork is carefully rolled, tied in a thin plastic sleeve and placed inside a tube along with the Certificate of Authenticity and marketing materials.

 

Matted Prints --

If the customer purchases a matted print, it will ship in a large, flat box. The print is packaged in a plastic sleeve, then sandwiched between two large, flat cardboard pieces. The bundle is thoroughly bubble wrapped and packed with filler to ensure the box is sturdy and ships safely.

 

Shipping Policy

            Domestic orders ship in 1 – 3 business days.

 

Return Policy 

Nik Lee Shipman prints and products are returnable within 7 days of delivery. Funds will be credited in the form of a merchandise credit. Not applicable to orders shipped outside of the Continental U.S. and Canada.

  • Return process must be initiated within 5 days of delivery by contacting NLS customer service via info@nikileeshipman.com.
  • Products must be returned unopened, undamaged & in original packaging.
  • Framed & unframed prints must be returned undamaged & in original packaging.
  • Return shipping label will be provided by NLS customer service. Shipping charges will be deducted from merchandise credit. Items must be return shipped within 48 hoursof label receipt.
  • All Niki Lee Shipman prints and products purchased through 3rd party vendors are non-exchangeable and non-returnable through our site. Please refer to the 3rd party vendor's terms and conditions for any issues with your order. 

 

Damaged, Incorrect or Lost Orders 

Any damaged or incorrect Niki Lee Shipman prints or products, purchased on our site, are eligible for replacement. We require all damaged and incorrect prints/products to be returned to our studio for replacement. On the day of your delivery please carefully inspect your shipping package. Be sure to document any/all impurities and include this information when contacting customer service regarding your damaged item. We must receive written notification as well as photo documentation of damages within 14 days of receiving item. After 14 days, we will no longer be able to replace an item. For damaged or incorrect work, please send an email to info@nikileeshipman.com.